General Conditions of Sale, Use & Privacy Policy

Company: SNC TranspOnyx Global

Website: https://vtc-booking.com 

SNC TranspOnyx Global, is a SNC with a capital of 2700 euros, whose head office is located at: Local N° 06 S-Sol Cité 18/50 Logements, Unique Building, Commune Ait Yahia, Daïra Ain El Hammam, Wilaya Tizi Ouzou, registered at NRC National Trade Registry Center under the number 20B0051216, represented by Mr Amokrane AIT GOUGAM its Manager.

Section 1. Online acceptance of the General Terms and Conditions of Sale (hereinafter, “GTC”)

The use of our Website and our application is Linked to the acceptance of these T&Cs. At the time of creation of the user account, our Users (as this term is defined below) must click the box "I accept the General Conditions of Sale". Only acceptance of these T&Cs allows Users to access the services offered by the Site (as this term is defined below). Acceptance of these T&Cs is complete and forms an indivisible whole, and Users cannot choose to have only part of the T&Cs applied or to make reservations.

By accepting the T&Cs, the User accepts in particular article 6 of the T&Cs concerning the "Processing of users' personal data" as well as the Cookies Use Charter in which the defined terms preceded by a capital letter will have the meaning assigned to them in these T&Cs.

In the event of a breach of one of the obligations provided for herein, SNC TranspOnyx Global reserves the right to delete the User account concerned.

Section 2. Modification of the General Conditions of Sale

SNC TranspOnyx Global reserves the right to modify at any time the T&Cs, the functionalities offered on the Site or the operating rules of the Application (as this term is defined below). The modification will take effect immediately upon posting of the T&Cs that any User acknowledges having previously consulted. When the modification occurs after payment by the User of a sum of money corresponding to an Order, the modification does not apply to the current transaction. SNC TranspOnyx Global specifically reserves the right to offer new, free or chargeable services on the Site or the Application.

Section 3. The Object 

SNC TranspOnyx Global is a transport company for goods, people, offering guided tours, the provision of Car with Driver and luggage transport…

Section 4. Creation of the User account

Any user can create a user account, following the free installation of the Application on the mobile phone of the person who wishes to book a Race (hereinafter, the "User"), or on the Website https://vtc-booking.com  (hereinafter, the “Site”). When registering, the User chooses a login ID and a password, which are personal, confidential and not transferable to third parties. After having previously notified the User, SNC TranspOnyx Global may, for the purposes of operating the service, modify, change, delete an identifier and/or a password at any time. The user registers his personal information (surname and first name, email, telephone number, postal code of the place of residence). At no time does SNC TranspOnyx Global store or have knowledge of the user's banking information. The bank details used and, with the user's agreement, recorded will be kept by the secure banking organization Stripe Where SumUp ; the User authorizes his bank during payment to debit his bank account for the amount appearing in the statements or on the invoice transmitted by SNC TranspOnyx Global. The User guarantees the truthfulness and accuracy of the information that he communicates to SNC TranspOnyx Global through the Site or the Application. The creation of the User account can only be validated following the express acceptance of these General Conditions by the latter, who will thereby acknowledge having read them.

Section 5. Use of the Site or Application

To use the Site or the Application, the User must be legally capable of contracting and using the Site or the Application in accordance with these General Conditions. To access the reservation services of the Site or the Application, the User must identify himself with a username and password. Any Order using the User's username and password is deemed to have been made by him. The User agrees to use the Site or the Application in a reasonable manner and in particular, not to present the following characters when picked up by the driver:

• Obvious state of intoxication
• Dangerousness
• Number of people not exceeding the limit indicated when booking
• Number of luggage not exceeding the limit indicated at the time of booking or volume of luggage not exceeding the carrying capacity of the vehicle
• Presence of animals not enclosed in a cage or in a bag. Or if the driver has an allergy to animal hair. Guide dogs are exempt from this obligation.
• Outrageous or immoral behavior.

This commitment is also made on behalf of the Passenger, if it is a person other than the User.

Section 6. Processing of Users' personal data and content of the Site & Application

6.1. General provisions   

In accordance with the provisions of Law No. 78-17 of January 6, 1978 amended by Law No. 2004-801 of August 6, 2004 relating to data processing, files and freedoms, SNC TranspOnyx Global proceeded with the National Commission de l'Informatique et des Libertés (CNIL) to the prior declaration of the processing it operates on the personal data concerning you, in accordance with simplified standard n ° 48 (CNIL deliberation n ° 2005-112 of June 7, 2005 creating a simplified standard concerning the automated processing of personal data relating to the management of customer and prospect files – JO n°149 of June 28, 2005). The controller of data concerning the User is SNC TranspOnyx Global. In accordance with the provisions of simplified standard n°48, only employees and service providers of SNC TranspOnyx Global have access to your personal data, whose task is to operate the Site & the Application. The data indicated as mandatory in the form allowing you to become a User of the Site or the Application require an exact response from the latter. Any lack of response or any response deemed abnormal by SNC TranspOnyx Global is likely to lead to SNC TranspOnyx Global's refusal to take into account the request for registration on the Site or the Application. The data collected by SNC TranspOnyx Global as part of the services provided on the Site are processed in accordance with the provisions of simplified standard no. 48 and the “Informatique et Libertés” law of August 6, 2004.

6.2. Transmission of Users' personal data to third parties

In accordance with the provisions of simplified standard n°48, SNC TranspOnyx Global reserves the right to transmit all or part of the personal data concerning Users in strict compliance with simplified standard n°48 and the “Informatique et Libertés” law of the August 6, 2004. Any use of personal data other than that indicated above must be subject to individual, prior and explicit consent from the Users. In accordance with Law No. 78-17 of January 6, 1978, SNC TranspOnyx Global will collect the agreement of Users for any transmission of its data to commercial partners for direct marketing operations by means of a checkbox.

6.3. Right of access, rectification and opposition

In accordance with Law No. 78-17 of January 6, 1978, the User has the right to access and rectify personal data concerning him, by contacting the webmaster of the Site or the Application, except for the personal data given to SNC TranspOnyx Global when completing the online membership form and which it is up to the User alone to modify and update, as stated in Article VII.4 “Updating personal data”. In accordance with Law No. 78-17 of January 6, 1978, the User has the right to object, free of charge and free of charge, to the use of personal data concerning him for prospecting purposes, in particular commercial, by SNC TranspOnyx Global or its business partners. If this right of opposition is exercised for this reason directly with SNC TranspOnyx Global, the latter undertakes to pass on this opposition to its contractual partners to whom it may have transmitted the User's personal data. In accordance with Law No. 78-17 of January 6, 1978, SNC TranspOnyx Global undertakes that the personal data concerning the User, even those transmitted to possible commercial partners, will not be transmitted outside the Union. European, except to obtain the prior express consent of the latter to this effect. In accordance with Law No. 78-17 of January 6, 1978, SNC TranspOnyx Global reserves the right to transmit personal data concerning the User, either to comply with a legal obligation, or in application of a judicial, administrative decision, or an independent administrative authority (such as the National Commission for Computing and Liberties).

6.4. Updating personal data

The User undertakes to ensure, as necessary, the updating of the personal data concerning him. He also undertakes that the personal data concerning him are exact, complete and unequivocal. He may at any time access, by using his password and login on the Site, his User account containing all the personal data he has provided to SNC TranspOnyx Global.

6.5. Security of personal data

In accordance with Law No. 78-17 of January 6, 1978, SNC TranspOnyx Global undertakes to take all useful precautions, with regard to the nature of the data and the risks presented by the processing, to preserve the security of personal data concerning the User and, in particular, to prevent his personal data from being distorted, damaged, or from unauthorized third parties having access to it.

6.6. Site Hosting

The host of the Site is the company o2switch. He acts as a subcontractor of SNC TranspOnyx Global, within the meaning of law n°78-17 of January 6, 1978, only on written instruction from SNC TranspOnyx Global, and does not have the right to use the personal data of Users to whom he is likely to have access, except for the purposes of performing technical services for hosting and managing databases and only under the contractual conditions signed between him and SNC TranspOnyx Global, which cannot derogate from this article.

6.7. Intellectual property

The Site is the property of SNC TranspOnyx Global. Any reproduction, even partial, is subject to the prior written authorization of SNC TranspOnyx Global. Any hypertext link directed to a page other than the home page of the Site is subject to the prior written authorization of SNC TranspOnyx Global. Visitors to the Site undertake not to reproduce any of the elements of the Site. Any contrary use of all or part of the Site or any of its elements would constitute an infringement likely to lead to civil and/or criminal proceedings and to expose the offending visitor to the penalties mentioned.

6.8. Content of the Site entered by Users

SNC TranspOnyx Global is not responsible for content entered on the Site by Users. However, as soon as it has been brought to the attention of SNC TranspOnyx Global that content infringes the rights of third parties, SNC TranspOnyx Global will make its best efforts to remove the disputed content from the Site without delay.

Article 7. The Order

7.1. Prerequisite

The Race Order via the Application or on the Site is subject to the prior acceptance by the User of these General Conditions.

7.2. Description of the steps of the Order

7.2.1. Identification

To order, the User connects himself to the Application or to the Site, by entering his username and password.

7.2.2. Reservations

7.2.2.1 Last minute booking

Last minute reservations between 8:00 p.m. and 8:00 a.m. for the next day can only be confirmed after a phone call to our reservations department.

7.2.2.2 Advance booking

The User enters the reservation date, which includes three fields: day, month and time. This date must be at least 12 hours before the delivery date

Special feature of Monegasque legislation:

The reservation is compulsory at least 2 hours before pick-up in Monaco, and at least 4 hours between November 1 and April 30.

7.2.3. Fields to fill in relating to the desired Race

The User fills in the various fields mandatory relating to the desired Race:

• Place of departure, possibly place of destination
• Car type and range
• Identity, mobile phone number and Email of the Passenger
• Number of passengers
• Flight number for airport reception.
• Acceptance of the T&Cs

Failure to fill in these aforementioned fields will result in the Order process not being completed. SNC TranspOnyx Global offers a price for completing the requested Race.

The User is free to accept or not the offer proposed by SNC TranspOnyx Global; if he accepts it, he must first ensure that all the information displayed is consistent with the desired Race. SNC TranspOnyx Global transmits to the Driver in charge of the Race, the elements of the Order.

7.3. Delay / Order Cancellation

To be able to validate his Order, the User must imperatively read and accept these GCS, which, in terms of delay or cancellation of the Order, will prevail over the general conditions of Sale of the Driver if this race is subcontracted, even if even the latter would be more favorable to the User.

7.3.1. Delays

Beyond ten (20) minutes late after the agreed meeting time, SNC TranspOnyx Global will be free to no longer run the Race and payment for the latter will be due by the User. It will therefore be automatically debited.

By way of derogation from the above, in the case of Races taking place from an airport, the price of the Race includes a waiting franchise of 60 minutes beyond the meeting time set by the User on the condition that the latter has indicated the references of the flight in question (field provided for this purpose on the SNC TranspOnyx Global booking interface).

For the Trips for which the User has indicated the flight references, the Driver will be required to adjust the time of the meeting according to the actual time of arrival of the aircraft if it were to be late on arrival.

In addition to the 60-minute waiting franchise beyond the initial meeting time set by the User, SNC TranspOnyx Global is entitled to charge a supplement for waiting, at the rate of 1 € per additional minute of waiting.

7.3.2. Cancelation

The user has the right to cancel his Race free of charge until of them (2 hours before the time fixed at the time of the Order.

In the event of cancellation occurring between two (2) hours and the time fixed during the Order, the User will be required to pay 100 % of the amount of the Race.

In the event of cancellation made after the time fixed during the Order, the User will be required to pay 100% of the amount of the Race.

In the event of a dispute on these issues which fall under Article 7.3 hereof, notification will automatically be made to SNC TranspOnyx Global and the latter will make its best efforts to reach an amicable settlement when possible, without contracting as such. something other than an obligation of means.

7.4. Obligations of SNC TranspOnyx Global

Upon receipt of the User's request, SNC TranspOnyx Global undertakes to send him a confirmation of the Order by email or SMS containing a detailed summary of the trip.

Article 8. Methods of payment

The means of payment accepted are those accepted by our operators Stripe or SumUp in addition to payment by cash. By default checks are no longer accepted. Payments can be made with SNC TranspOnyx Global either at the time of online booking (On the Site or the Application) or with the driver at the start or end of the service. In the event of the Driver's delay leading to cancellation of the Race, SNC TranspOnyx Global will reimburse the Customer.

8.1. Default of payment

Any delay or non-payment for any reason whatsoever will result in an increase in the amounts due under the penalty clause by a lump sum of 'fifteen (15) euros. It will also be likely, in the event of repetition, to lead to the closure of the User account by SNC TranspOnyx Global.

Article 9. Execution of the Races

9.1. Range of Races

The Race begins when the Passenger gets into the Driver's vehicle and ends when the Passenger finally gets off the same vehicle.

9.2. Passenger support

9.2.1 Customer's obligations

After validation of the reservation, the customer must present himself at the place of appointment on the day and time.

The customer will receive an email and/or a confirmation SMS.

If the driver is waiting, waiting costs, the amount of which we have determined in article 5, will be automatically invoiced to him beyond a period of 15 minutes.

In case of no-show of the Customer, the Driver is deemed free to leave after a waiting period of 30 minutes.

Degradation :

The customer undertakes to behave, on board the vehicle, like a good father.

In the event of damage to the equipment or the vehicle attributable to the Customer, the Company will invoice him for the costs of repairing or changing equipment.

Passengers, adults and children, are required to fasten their seat belts. A fine is incurred by persons caught at fault during a check by the police.

For safety reasons, it is forbidden to smoke and to transport flammable, explosive, corrosive or toxic substances. Failure to comply with this stipulation engages the responsibility of the Customer and the passenger. The Company then reserves the possibility of any possible recourse.

Baggage:

Luggage (a cabin/passenger type suitcase) must be placed in the trunk of the vehicle. Baggage remains the sole responsibility of the Client. No luggage can be entrusted to the driver. The driver may refuse baggage whose weight or dimensions are excessive, as well as those that he considers detrimental to the safety of transport.

Any modification of the estimate of the race initially planned and paying in advance through the site (waiting, parking, additional stop, change of address, etc.) Will result in additional costs which are invoiced to the customer directly from the driver.

The Driver may refuse to pick up the Passenger in the following cases:

• Obvious state of intoxication
• Dangerousness; Number of people exceeding the limit indicated when booking
• Number of luggage exceeding the limit indicated at the time of booking or volume of luggage exceeding the carrying capacity of the vehicle
• Presence of animals not enclosed in a cage or in a bag. Or if the driver has an allergy to animal hair. Guide dogs are exempt from this obligation.
• Outrageous or immoral behavior

In the above-mentioned cases, the Race will be automatically invoiced to the User, despite the refusal to take charge.

The management of the Passenger may also be canceled by the SNC TranspOnyx Global, in the event of force majeure meeting the definition criteria enacted by the legislative texts in force and commonly recognized by the case law. The User will receive an email to notify him. In this case, the Race will not be invoiced.

9.3. Modification of the Order by the Passenger

Once the Order has been placed by the User, any modification of the place of destination will result in the invoicing of an additional hourly and/or kilometric rate corresponding to the type of vehicle. At a minimum, the User will be invoiced for the lump sum initially accepted when placing his Order.

The Driver is free to accept or not any modification of the place of destination of the Race.

9.4. Race route

The price of the Race being determined in advance, the Driver is free to choose the route he deems the shortest or fastest to drive the User to the destination of the Race. The User may however suggest a route to the Driver, but the latter remains free to accept it. The same applies to any intermediate stop or detour that the User would like to make.

Article 10. Quality commitment

10.1. Regulatory Compliance

SNC TranspOnyx Global requires Drivers to comply with applicable laws regarding the operation of transport cars with Drivers or possession of a license, where required.

SNC TranspOnyx Global does not, however, respond to changes in the situation of which it has not been informed.

10.2. Application Availability

The Application allows an operational service 24 hours a day, 365 days a year. SNC TranspOnyx Global may nevertheless interrupt it, with or without notice to the User, for reasons inherent to operating constraints.

Article 11. Liability of SNC TranspOnyx Global

The performance of a Race resulting exclusively from the agreement between the User of the Site or the Application and the Driver independently of SNC TranspOnyx Global is strictly prohibited. As such, the actual running of the Race ordered by the User and accepted by the Driver cannot lead to liability attributable to SNC TranspOnyx Global, on any basis whatsoever.

SNC TranspOnyx Global strives to ensure the availability of the Site and the Application 24 hours a day, 7 days a week.

However, it may happen that access to the Site or the Application is interrupted in the context of maintenance operations, hardware or software upgrades, emergency repairs to the Site, or as a result of circumstances independent of the will of SNC TranspOnyx Global (such as, for example, failure of telecommunications links and equipment). SNC TranspOnyx Global undertakes to take all reasonable measures to limit these disruptions, insofar as they are attributable to it.

Users acknowledge and accept that SNC TranspOnyx Global assumes no responsibility towards them for any unavailability, suspension or interruption of the Site or service and cannot be held liable for direct and indirect damages of any kind resulting from this fact.

SNC TranspOnyx Global disclaims all liability for services outside the framework of the Race or which may be carried out during the latter, whether at the request of the User or on the initiative of the Driver.

The Race carried out by the Driver will be considered as regularly and fully executed if the User does not report the difficulties encountered or reservations immediately after the latter has been carried out. In addition, the User must immediately notify SNC TranspOnyx Global of any serious breach by the Driver.

Article 12. Liability in the event of a dispute

SNC TranspOnyx Global undertakes its responsibility in the resolution of disputes within the framework of the GCS accepted by the User. The User may at any time send a complaint by registered mail with acknowledgment of receipt to the following address: Local N ° 06 S-Sol Cité 18/50 Logements, Unique Building, Commune Ait Yahia, Daïra Ain El Hammam , Wilaya Tizi Ouzou or by e-mail at the address transponyx.global@gmail.com

SNC TranspOnyx Global undertakes to make every effort to reach an amicable resolution.

In all cases, and without prejudice to what has just been set out above and in the other clauses concerning the absence of liability of SNC TranspOnyx Global, any cause of liability which could be held against SNC TranspOnyx Global may only give rise to the payment of damages, the amount of which will be limited to the amounts collected for the Race or its cancellation.

Section 13. User responsibility

The User must adopt a civil, reasonable behavior throughout the Race, not hindering its proper execution.

The provisions of this Article apply automatically to the Passenger if the latter is different from the User, the latter being responsible and guaranteeing compliance with these conditions for the Passenger.

Article 14. Severability

In the event of nullity of any provision of these GCS, it is deemed unwritten and the other provisions retain their force and scope.

Article 15. Applicable law – Competent courts

These General Conditions are governed by French law.

Disputes between merchants are submitted exclusively to the Commercial Court of Nice

In the event of a dispute, you can also call on a consumer mediator

Contact details on the site: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN 

COOKIES TERMS OF USE

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SNC TranspOnyx Global uses cookies to collect data to improve the services we offer you and in particular to avoid you having to re-enter your identifiers and passwords each time you use the Application.

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When you visit our Sites, several types of cookies may be placed on your terminal or other device. These types of cookies are: usage management, personalization.

What are our purposes for using cookies?

We use “cookies” to remember your choices:

• Your language and your country
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The objective pursued is to improve your browsing experience and to produce statistics that are in no way personal.

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We need your consent to place cookies on your terminal or other device. We obtain this agreement when you subscribe to our services, free of charge or against payment. If you wish to withdraw your consent, you can do so by terminating your subscription, in accordance with the instructions which appear on your dedicated User space.

Your choices regarding cookies

Several possibilities are offered to you to manage cookies, it being specified that this could lead to you no longer being able to use the Application. Nevertheless, you can choose at any time to express and modify your wishes in terms of cookies, by the means described below.

The choices offered to you by your navigation software:

You can configure your browser software so that cookies are saved in your terminal or other device or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved in your terminal or other device.

1. The Cookies Agreement

The recording of a cookie in a terminal is essentially subject to the will of the user of said terminal, which the latter can express and modify at any time and free of charge through the choices offered to him by his navigation software. If you have accepted in your navigation software the recording of cookies in your terminal, the cookies integrated into the pages and contents that you have consulted may be temporarily stored in a dedicated space on your terminal. They will be readable there only by their issuer.

1. The refusal of Cookies

If you refuse the registration of cookies in your terminal, or if you delete those which are registered there, you will no longer be able to benefit from a certain number of functionalities necessary to navigate in certain areas of our Site. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we - or our service providers - could not recognise, for technical compatibility purposes, the type of browser used by your device, its language and display settings or the country from which your device appears to be connected. to internet. If necessary, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to record or consult the cookies necessary for their functioning and which you would have refused or deleted.

1. How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes in terms of cookies. –

• For Internet Explorer™: microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• For Safari™: info.apple.com/article.html
• For Chrome™: google.com/chrome/bin/answer.py
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1. D) "Flash"© cookies from "Adobe Flash Player"™

"Adobe Flash Player"™ is a computer application that allows the rapid development of dynamic content using the "Flash" computer language. Flash (and similar applications) remembers the settings, preferences and use of this content using a technology similar to cookies. However, “Adobe Flash Player”™ manages this information and your choices via an interface different from that provided by your browser software. Insofar as your terminal is likely to view content developed with the Flash language, we invite you to access your Flash cookie management tools, directly from the Site. http://www.adobe.com/fr.

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